Emergency Ride Home

Call 1-87-RIDEMATCH for an Emergency Ride Home.

Emergency Ride Home

One of the most common reasons people give for not trying commute options is the fear of being stranded at work or unable to get home quickly in an emergency. The Emergency Ride Home program takes the fear out of leaving your car at home. If you are registered as a carpool or vanpool participant in the CommuteSmart database, you are eligible for the Emergency Ride Home program.

I have an emergency. Now what?

Reimbursement Method Call CommuteSmart
  • Employee determines appropriate method of transportation and arranges the ride home. (See How can I get there?)
  • Pay for the ERH trip and keep the receipt.
  • Employee completes, signs and mails ERH Employee Reimbursement Trip Summary. Along with trip receipt to CommuteSmart within ten (10) business days.
  • CommuteSmart will mail employee a check in the amount of the ERH trip costs.
  • Employee calls CommuteSmart to arrange the ride home at
  • CommuteSmart will determine the best method for the ERH trip.
  • We will call and arrange for your transportation home.

How can I get there?

  1. Taxi
    • If the tip is less than 50 miles
    • Can include a 10 percent taxi gratuity
  2. Rental Car
    • If the trip is more than 50 miles
    • You must have a valid driver's license and major credit card, and be 25 years old to rent a car.
    • Just pick up the phone and call CommuteSmart at 1-87-RIDEMATCH
    • CommuteSmart will secure a rental car for your trip home
    • Return the rental car within 24 hours

How often can I use the program?

Up to five times per year.


CommuteSmart will reimburse up to five rides per year via taxi, rental car or trip reimbursement if someone takes you home. The program can only be used for unexpected emergencies, sickness or unscheduled overtime at the request of your supervisor. It is not intended for rides to work, scheduled appointments or planned overtime. Please make sure you are logging your commutes before requesting use of the Emergency Ride Home service.

Please download the ERH fact sheet for more information about the program or the Trip Summary page if you need to make a reimbursement claim.

Employee Reimbursement Trip Summary

Exclusions and Limitations

  • Personal errands
  • Business-related travel
  • Pre-planned appointments (i.e., doctor's visits)
  • On-the-job injury
  • Working overtime without supervisor's request
  • Transportation system delays
  • Weather-related events
  • Unexpected acts of nature
  • General ride to work
  • Building closings

The CommuteSmart staff will be available Monday thru Friday, 8:00 a.m. - 5:00 p.m. to answer any questions/concerns about the ERH protocol. As always, we thank you for choosing CommuteSmart as your commuter services provider.

Commute Calculator

Your Commute Costs

Miles per month:  
Monthly commute cost:  
Annual commute costs:  

Potential Monthly Savings

Carpool with 1 person:  
Compressed Work Week  

1 Cost per mile include maintenance, insurance, et cetera. AAA reports the current average is .585 as of Dec. 2010.
2 Cost of vanpooling based on the CommuteSmart Vanpool Program Fare Schedule effective 2012. For more information visit the vanpool page.

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